My Courtesy Bus

Frequently Asked Questions

Find answers to common questions about My Courtesy Bus

General Questions

What is My Courtesy Bus?: My Courtesy Bus is a comprehensive transportation management platform that helps venues provide reliable courtesy transportation for their members. Our end-to-end solution handles everything from member bookings to driver navigation, streamlining the entire process.
How does the platform work?: Our platform connects three key components: a member-facing booking system, a venue administration dashboard, and a driver app. Members can book transportation through your venue's website or in person. Venue staff manage schedules, monitor bookings, and organize runs. Drivers receive optimized routes and pickup details through a dedicated mobile app.
What types of venues use My Courtesy Bus?: Our platform is ideal for clubs, entertainment venues, retirement communities, casinos, hotels, and any organization that provides transportation services to their members or guests. If you're currently running courtesy transportation or considering starting a service, our platform will help you operate more efficiently.

Member Bookings

How do members book transportation?: Members can book transportation in several ways:
Through your venue's website or dedicated booking portal
Via the venue's front desk or reception
By phone (if enabled by the venue)
Through recurring bookings set up by venue administrators
The system verifies member eligibility and address details automatically during the booking process.
Can members book return trips?: Yes, members can book both pickup and return trips in a single reservation. This makes planning easier for both members and venue staff, ensuring transportation needs are fully covered.
How do booking confirmations work?: Once a booking is confirmed, members receive an SMS confirmation with their pickup details. Additional SMS reminders can be sent before the scheduled pickup time. Each SMS credit costs 7.5¢, with longer messages using multiple credits depending on character count.

Venue Management

How do we manage transportation schedules?: The venue administration dashboard allows you to create and manage transportation schedules easily. You can set up one-off or recurring runs, define service hours, manage vehicle capacity, and adjust schedules as needed. The system helps optimize routes based on bookings to maximize efficiency.
Can we limit transportation to certain areas?: Yes, you can define specific service areas or zones for your transportation service. This helps manage operational costs and ensures you're providing coverage where it matters most. The system will automatically validate addresses against your defined service areas during booking.
How many staff accounts can we have?: You can create unlimited staff accounts with our standard package. Each account can be assigned specific roles and permissions, ensuring staff members have access to the features they need while maintaining appropriate security controls.

Driver App

How does the driver interface work?: Our driver interface is built directly into the website as a progressive web app, meaning drivers don't need to download a separate application. They can simply access it through any modern web browser on their mobile device or tablet. This provides flexibility and eliminates the need for app store approvals or updates.
What devices can drivers use?: Since the driver interface is web-based, it works on virtually any device with a modern browser, including smartphones and tablets running iOS, Android, or Windows. We recommend using tablets for the larger screen size, which makes navigation and passenger information easier to view. The interface requires an internet connection to receive real-time updates and provide navigation.
How does route optimization work?: The system automatically calculates efficient routes for drivers based on all scheduled pickups and drop-offs. This reduces travel time and fuel costs while maximizing the number of members served. Routes are updated in real-time as new bookings are added or existing ones are modified.
Can drivers work offline?: The driver web app includes limited offline capability. While an internet connection is required for real-time updates and optimal functionality, the system can cache current route information to allow drivers to continue their current pickups even during brief connectivity interruptions. However, they won't receive new bookings or route changes until connection is restored.
Can drivers communicate with passengers?: Yes, drivers can send automated notifications to passengers about their arrival or any delays through the web interface. The system can also facilitate communication between drivers and venue staff for handling special situations or last-minute changes.

Pricing & Setup

What's included in the onboarding fee?: The $2,500 onboarding fee covers system setup, venue configuration, initial training sessions for your staff, and custom branding elements to match your venue's identity. We'll work closely with you during the onboarding process to ensure a smooth implementation.
How long does implementation take?: Typical implementation takes 2-4 weeks, depending on the complexity of your requirements and your team's availability. This includes system configuration, staff training, and testing. We provide comprehensive support throughout the process to ensure you're ready to go live.
How is the SMS fee calculated?: SMS costs are calculated per credit at 7.5¢ per credit. A single message may require multiple credits depending on its length. Standard SMS messages (up to 160 characters) use 1 credit, while longer messages use additional credits. You're only charged for messages that are actually sent.

Support & Maintenance

What support is included?: Our standard package includes email and phone support during business hours (Monday to Friday, 9am to 5pm AEST), comprehensive documentation, and regular maintenance updates. We also provide a knowledge base with tutorials and guides for self-service support.
How often is the system updated?: We regularly release updates to add new features, improve performance, and address any issues. Major updates are typically rolled out quarterly, with minor updates and bug fixes released as needed. All updates are included in your monthly subscription.
Can we request custom features?: Yes, we welcome feature requests and regularly incorporate customer feedback into our development roadmap. Custom feature development may incur additional costs, depending on the complexity and scope. Contact our sales team to discuss your specific requirements.

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