Questions,
meet answers.

My Courtesy Bus is a complete transportation management platform for venues providing courtesy transport to members and guests. It connects bookings, venue operations and driver navigation in one system.

The platform connects a member-facing booking system, a venue administration dashboard and a driver app. Members book online or with venue staff, administrators organise schedules and runs, and drivers receive optimised routes and live pickup details.

It is designed for clubs, entertainment venues, retirement communities, casinos, hotels and other organisations that provide transportation to members or guests.

Members can book through your venue website or booking portal, at reception, by phone when enabled, or through recurring bookings created by venue administrators. Eligibility and address details are checked automatically during booking.

Yes. Pickup and return trips can be booked together in one reservation, making the complete journey clear for the member and the venue team.

Members receive an SMS when their booking is confirmed, with optional reminders before pickup. SMS usage is charged at 7.5¢ per credit; standard messages up to 160 characters use one credit.

The administration dashboard lets you create one-off or recurring runs, define service hours, manage capacity and adjust schedules as required. Routes can be optimised from current bookings to make each run more efficient.

Yes. You can define service areas or zones, and the booking system automatically validates each address against the areas you cover.

The standard package includes unlimited staff accounts. Each person can be assigned the roles and permissions they need without exposing unrelated areas of the platform.

The driver interface is a progressive web app accessed through a modern browser, so there is nothing to install from an app store. Drivers sign in on a phone or tablet to view runs, passengers and navigation.

The web-based interface works on modern iOS, Android and Windows phones and tablets. A tablet can make passenger details easier to read, and an internet connection is recommended for live updates and navigation.

The system calculates an efficient order for scheduled pickups and drop-offs, helping reduce travel time and fuel use. Routes update as bookings are added or changed.

Current route information can be cached through brief connection interruptions. An internet connection is still required to receive new bookings, live changes and the latest route updates.

Yes. Drivers can send arrival and delay notifications, while communication with venue staff helps the team manage special circumstances or last-minute changes.

The $2,500 onboarding fee covers system setup, venue configuration, initial staff training and custom branding. We work with your team throughout the process to prepare for a smooth launch.

A typical implementation takes two to four weeks, depending on your requirements and team availability. That includes configuration, training and testing before launch.

SMS usage costs 7.5¢ per credit. A standard message up to 160 characters uses one credit, while longer messages may use more. You are only charged for messages sent.

The standard package includes email and phone support during business hours, Monday to Friday from 9am to 5pm AEST, along with documentation, tutorials and maintenance updates.

Major product updates are generally released quarterly, with smaller improvements and fixes shipped as needed. All standard updates are included in your subscription.

Yes. Customer feedback informs our roadmap, and we can discuss custom development for specialised requirements. Additional costs depend on the scope and complexity of the work.